Terms & Conditions

This brand is operated by Emily CATHERINE MATTHEWS -, with identification number C.I.AN-296637-2 and the fiscal registration number ESX2680547N, and residing at Puerto de Estepona, 49P – 29680 Estepona (Málaga) Spain, a Retail Travel Agency, operating under the commercial name of Guided Spain Tours SLU B56482201 (hereinafter the “Organizer“) of Packages concerning Tourist Services or individual Tourist Services to be provided on Spanish or international territory is subject to these general conditions, where not derogated from specific agreements contained in the Contract and the Spanish law, in particular the provisions of Legislative Decree no. 79 of 23.5.2011 (the “Tourism Code“) as well as, as applicable, to Law n.1084 of 27.12.1977 ratifying and executing the International Convention relating to the travel contract (CCV), signed in Brussels on 23.4.1970.

1. GENERAL PROVISIONS These terms govern all package travel services and individual travel services provided by Guided Spain Tours SLU (the “Organizer”), operating under its commercial brands. They are subject to Spanish law, including Legislative Decree No. 79/2011 (Tourism Code) and applicable international conventions.

2. DEFINITIONS All defined terms used in these conditions correspond to those set out in Article 33 of the Tourism Code. “Traveler” refers to any individual benefiting from the travel services under this agreement.

3. PRE-CONTRACTUAL INFORMATION Before the contract is finalized, the Organizer provides the Traveler with all legally required information, including: Confirmation that the services constitute a “package” under EU law  Key details of the services included  Contact details for assistance and emergencies  Conditions for transfer of the package  Price adjustment provisions  Cancellation rights and applicable fees  Rights in the event of significant changes or service failures  Assistance obligations  Insolvency protection and repatriation guarantees  Additionally, the Traveler receives detailed information regarding: Travel itinerary, accommodation, transport, and included services  Total price and possible additional costs  Payment terms  Insurance options (optional or mandatory) 

4. CONTRACT FORMATION The contract is finalized when the Traveler signs and returns the Organizer’s proposal, including electronically. All pre-contractual information forms an integral part of the agreement unless expressly modified by both parties. The Organizer will provide confirmation of the contract on a durable medium (including electronic format).

5. PRICE AND PAYMENT CONDITIONS Prices are stated in euros (€) and include VAT and applicable taxes unless otherwise specified. The Organizer may adjust prices up to 20 days before departure only due to:

• Changes in transportation costs (e.g., fuel) 
• Taxes, fees, or port/airport charges 
• Currency exchange rate fluctuations 

If the price increases by more than 8%, the Traveler may cancel without penalty. If costs decrease, the Traveler is entitled to a corresponding price reduction (minus administrative expenses). Deposit and balance payment deadlines are binding. Failure to comply may result in contract termination and forfeiture of payments.

6. CHANGES BEFORE DEPARTURE

• Minor Changes: The Organizer may make minor adjustments (e.g., supplier substitutions) with prior notice.
• Significant Changes: If major elements of the package are altered: The Traveler may accept the changes or cancel without penalty.  A replacement package may be offered.  If the revised package is of lower value, the Traveler is entitled to a price reduction. Refunds are issued within 14 days where applicable.

7. TRANSFER OF THE PACKAGE The Traveler may transfer the booking to another person up to 7 days before departure, provided all conditions are met. Both the original and new Traveler are jointly responsible for any outstanding costs and transfer-related expenses.

8. CANCELLATION BEFORE DEPARTURE The Traveler may cancel at any time before departure, subject to applicable fees based on timing and incurred costs. In cases of extraordinary circumstances (e.g., serious safety issues at destination), the Traveler may cancel without penalty and receive a full refund. The Organizer may cancel the package due to force majeure or insufficient participation, in which case a full refund will be provided. Refunds are processed within 14 days and may be issued as vouchers where applicable.

9. CHANGES AFTER DEPARTURE If a significant portion of the services cannot be delivered: The Organizer will provide suitable alternatives at no extra cost.  If alternatives are of lower value, a refund will be issued.  If no acceptable solution is possible, the Organizer will arrange return transport and compensate for unused services.

10. TRAVELER RESPONSIBILITIES The Traveler must: Ensure possession of valid travel documents (passport, visas, certificates)  Verify health and entry requirements prior to departure  Follow local laws and safety regulations  Act responsibly and comply with instructions provided  Failure to comply may result in liability for damages or inability to travel, for which the Organizer is not responsible.

11. ORGANIZER RESPONSIBILITIES & ASSISTANCE

11.1 Responsibility: The Organizer is responsible for delivering all services included in the travel package, even when these are provided by third parties or partners. However, the Organizer is not responsible if issues are caused by:

• The Traveler’s actions (including independent activities) 

• Unforeseeable actions of third parties 

• Events outside the contract 

• Force majeure or circumstances beyond reasonable control 

11.2 Reporting Issues: The Traveler must report any problems during the trip as soon as possible, and no later than 24 hours after noticing them.

11.3 Fixing Problems If a service is not delivered as agreed, the Organizer will fix the issue unless it is impossible or unreasonable. If not resolved, the Traveler may request:

• A price reduction, or 

• Compensation 

11.4 Self-Resolution If the Organizer does not resolve the issue in a reasonable time, the Traveler may fix it themselves and request reimbursement for reasonable, documented costs.

11.5 Major Issues If a serious problem is not resolved:

• The Traveler may cancel the contract immediately without penalties 

• The Traveler may request a refund and/or compensation 

• If transport was included, return travel will be arranged at no extra cost 

11.6 Alternative Services If a major part of the trip cannot be provided, the Organizer will offer alternative services of equal or higher quality at no extra cost where possible.

11.7 Rejecting Alternatives The Traveler may reject alternatives only if:

• They are not comparable, or 

• The price reduction is insufficient 

11.8 If No Solution Exists If no suitable alternative is available, the Traveler is entitled to a price reduction.

11.9 Booking Errors The Organizer is responsible for booking system errors caused by them, but not for:

• Traveler mistakes 

• Extraordinary or unavoidable circumstances 

11.10 Assistance If the Traveler is in difficulty, the Organizer will provide help, including:

• Information on medical services 

• Contact with authorities or consulates 

• Help with communication and alternative arrangements 

11.11 Assistance Costs If the issue was caused by the Traveler, the Organizer may charge reasonable costs for assistance.

12. PRICE REDUCTIONS & COMPENSATION

12.1 Price Reduction The Traveler is entitled to a price reduction for any period where services were not properly delivered, unless the issue was caused by:

• The Traveler 

• Force majeure 

• Unavoidable events 

12.2 Compensation The Traveler may receive compensation for damages caused by service failures, unless the issue was caused by:

• The Traveler 

• A third party unrelated to the services 

• Extraordinary circumstances 

12.3 Legal Limits Compensation may be limited according to international laws and conventions.

12.4 Compensation Cap Except in cases of injury or negligence, compensation will not exceed three times the total package price.

13. COMPLAINTS

13.1 During the Trip Problems must be reported immediately to allow the Organizer to fix them. Failure to report may reduce or eliminate compensation.

13.2 After the Trip Complaints must be submitted within 10 working days after returning home, using a method that confirms receipt.

14. INSURANCE The Organizer recommends that Travelers purchase insurance covering:

• Medical expenses 

• Cancellation 

• Repatriation  Any claims must be made directly with the insurance provider.

15. DISPUTE RESOLUTION If disputes arise, the Organizer may offer alternative dispute resolution methods, which will be explained on their website or in writing.

16. REFUNDS BY VOUCHER Refunds may be issued as vouchers instead of cash. These vouchers:

• Can be used for future services 

• Are valid for up to 12 months from the initial date of travel

17. SINGLE SERVICES If only one service is booked (e.g., hotel only or transport only):

• It is not considered a package 

• EU package travel protections do not apply 

PRIVACY

Personal data is required to process bookings and will be handled according to applicable laws. Data may be shared with:

• Authorities 

• Service providers (hotels, airlines, etc.) 

• Insurance companies 

• Administrative partners 

Travelers have the right to:

• Access, correct, or delete their data 

• Object to processing 

• File complaints 

For full details, see the Privacy Policy on the website.

TRAVELER RESPONSIBILITIES & RULES

• Travelers must provide accurate information 

• The Organizer may reject bookings if services are unavailable or incorrect 

• Bookings cannot be resold without permission 

During the Trip: Travelers must:

• Arrive on time (at least 5 minutes early) 

• Follow instructions from guides and staff 

• Respect other travelers 

• Follow local rules and dress codes 

• Be physically able to participate  Important

Conditions:

• No refunds for missed services due to lateness 

• Extra costs may apply for delays or changes 

• Tickets may not be rescheduled if missed 

• Inappropriate behavior may result in removal without refund 

• The Organizer is not responsible for lost or stolen belongings 

• Travelers participate at their own risk 

Liability:

• The Organizer is not responsible for indirect losses (e.g., lost income) 

• Not responsible for illness, injury, or death related to the Traveler’s condition 

• Travel insurance is the Traveler’s responsibility 

Photos: The Organizer may take photos during tours and use them for marketing purposes.