Terms & Conditions

Guided Spain and SpainTop are registered as a Travel Agency in Madrid and is managed by the Company Denir Tours SL, with legal number ESB 83481929. Guided Spain and SpainTop is fully licensed as Mayorista-Minorista (wholesaler and retailer) with legal number CICMA 1440, given by the Official Council of Madrid region on February 17th, 2003. Its home office is in Alcala 180, Bajo D. 28028 Madrid

Spanish laws govern the general terms and conditions governing the relationship between traveler and their customer agencies.

Guided Spain informs the travelers that all reservation requests regarding any of the programs offered by Guided Spain imply acceptance without reservation of the Terms and Conditions contained herein and the specific conditions that may apply to any specific program.

The service or services covered by the contract between Guided Spain and the traveler will be defined in a Pro-forma document.

 

Reservations & Payments

1.1 Booking will be registered only after receiving written confirmation from the customer (by mail or fax or email) and after immediate payment of the 1st installment of 35% of the estimated total estimated services indicated on the invoice Pro-forma. Balance to be paid 60 days before the program start date.

1.2 All payments should be submitted to Guided Spain or SpainTop by either a valid credit card (visa or master card only) through our own website and the SSL link supplied, or via bank wire in Euros to our account.

All payments will be made in Euros; Guided Spain and SpainTop can not be held responsible for exchange rate fluctuations between the euro and the currency of the traveler’s country. 

 

Special Provisions

Guided Spain and SpainTop can be brought within the framework of its mission to sign contracts on behalf of the customer with some of its suppliers (hotel reservations, rental of rooms or place for organizing parties, booking restaurants and transport, etc) in this case, Guided Spain will be obliged to notify the traveler of the special conditions of its service providers (payments, registrations, cancellations, changes.) in the event that the deposit should be paid for, under the booking, the customer agrees to pay the amount requested in the first request of Guided Spain. These payments will be listed separately on the Pro-forma invoice. 

 

Limitations of Liability “Act of God”

Guided Spain and SpainTop cannot be held responsible if the program could not be operated regardless of the date of cancellation in cases of force majeure. The following list is not exhaustive:

– Wars, in Spain or in the country of the client’s company.

– Demonstrations, fires, staff strikes, strikes carriers (air, earth, iron, maritime) – Accidents

– Natural disasters (floods, earthquakes, storms, etc. …)

In these circumstances, the services can be canceled at the request of the two parties.

In case of “force majeure”, Guided Spain and SpainTop will attempt to obtain reimbursement of advance payments on behalf of the customer from different providers. 

 

Cancellation

Any partial or total cancellation to the Customer initiative involves the application by Guided Spain and SpainTop of the following cancellation fees (unless special conditions of some of our suppliers or force majeure).

The traveler will be notified of any cancellation penalty that will be required by providers in the percentages listed below, which will be deducted from all refunds except the 10% corresponding to fresh records of Guided Spain and SpainTop.

4.1 Total cancellation of program

In case of cancellation by the traveler, Guided Spain and SpainTop has the right to charge a cancellation fee according to the following terms:

– From Deposit payment up to 30 days before the start date, 20% cancellation fee – From 15 to 29 days before the start date, 30% cancellation fee

– From 7 to 14 days before the start date, 60% cancellation fee

– 6 or less days before the start date, 100% cancellation fee

Once the program has started, no refund will be due, regardless of whatever reasons why any service is canceled or modified.

In case of total cancellation of the program because of “force majeure” short of 45 days from the date of arrival, Guided Spain and SpainTop will be entitled to claim an amount equal to 10% of administrative expenses in addition to penalties of cancellation requested by providers. This 10% will be calculated on the grand total of the services included in the pro forma invoice to cover the time spent implementing the program.

4.2 Partial cancellation – Penalties applicable outside special conditions of providers (such cancellation charges only apply to the individual costs per person and not to the overall costs)

– More than 60 days before the start of the program: the customer may cancel up to 20% of the total estimated without penalty beyond this percentage of 20% cancellation fee is 50% of the amount of the canceled individual services

– Between 59 and 30 days before the start of the program: the customer may cancel up to 10% of the total estimated without penalty above this percentage, the cancellation fee is 60% of the canceled individual services,

– Less than 30 days before the start of the program: the customer may cancel up to 5% of the estimated total without penalty above this percentage, the cancellation fee is 80% of the amount of the canceled individual services

– Less than 8 days: 100% cancellation fee 

 

Insurance & Warranty

Guided Spain and SpainTop remind travelers that they should ensure that they fulfill the conditions for entry into the territory following the Spain legislation. (Vaccines, updated passport, etc)

Guided Spain and SpainTop is ensured in accordance with Spanish legislation for travel agents by the insurance company Zurich and has a bank guarantee with the Banco Popular Español

We strongly recommend our customers personally contract an insurance policy covering the use of assistance, cancellation, and lost luggage.

The customer, individual, or group leader must be informed by the organizing travel agency. 

 

Complaints

Any complaint should be issued on spot, immediately and in writing in order to allow us to solve the problem on-site.

In cases where this cannot be done, the detailed claim must be sent by mail within 14 days of the end of service.

After this period, no claim will be accepted.

In case of dispute, the Commercial Court of Madrid, Spain, will be the sole jurisdiction. Each party shall be governed by the jurisdiction of that court.

Spanish law is the only applicable.