Terms & Conditions

This brand is operated by Emily CATHERINE MATTHEWS -, with identification number C.I.AN-296637-2 and the fiscal registration number ESX2680547N, and residing at Puerto de Estepona, 49P – 29680 Estepona (Málaga) Spain, a Retail Travel Agency, operating under the commercial name of Guided Spain Tours SLU B56482201 (hereinafter the “Organizer“) of Packages concerning Tourist Services or individual Tourist Services to be provided on Spanish or international territory is subject to these general conditions, where not derogated from specific agreements contained in the Contract and the Spanish law, in particular the provisions of Legislative Decree no. 79 of 23.5.2011 (the “Tourism Code“) as well as, as applicable, to Law n.1084 of 27.12.1977 ratifying and executing the International Convention relating to the travel contract (CCV), signed in Brussels on 23.4.1970.

1. GENERAL PROVISIONS

These terms govern all package travel services and individual travel services provided by Guided Spain Tours SLU (the “Organizer”), operating under its commercial brands.

They are subject to Spanish law, including Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users, Directive (EU) 2015/2302 as implemented in Spain, and applicable international conventions.

2. DEFINITIONS

Defined terms used in these conditions have the meanings established by applicable Spanish package-travel and consumer-protection law.

“Traveler” refers to any individual benefiting from the travel services under this agreement.

3. PRE-CONTRACTUAL INFORMATION

Before the contract is finalized, the Organizer provides the Traveler with all legally required information, including:

• Confirmation that the services constitute a “package” under EU law
• Key details of the services included
• Contact details for assistance and emergencies
• Conditions for transfer of the package
• Price adjustment provisions
• Cancellation rights and applicable fees
• Rights in the event of significant changes or service failures
• Assistance obligations
• Insolvency protection and repatriation guarantees

Additionally, the Traveler receives detailed information regarding:

• Travel itinerary, accommodation, transport, and included services
• Total price and possible additional costs
• Payment terms
• Insurance options (optional or mandatory)

4. CONTRACT FORMATION

The contract is finalized when the Traveler signs and returns the Organizer’s proposal, including electronically.

All pre-contractual information forms an integral part of the agreement unless expressly modified by both parties.

The Organizer will provide confirmation of the contract on a durable medium (including electronic format).

5. PRICE AND PAYMENT CONDITIONS

Prices are stated in euros (€) and include VAT and applicable taxes unless otherwise specified.

The Organizer may adjust prices up to 20 days before departure only due to:

• Changes in transportation costs (e.g., fuel)
• Taxes, fees, or port/airport charges
• Currency exchange rate fluctuations

If the price increases by more than 8%, the Traveler may cancel without penalty.

If costs decrease, the Traveler is entitled to a corresponding price reduction (minus administrative expenses).

Deposit and balance payment deadlines are binding. Failure to comply may result in contract termination and forfeiture of payments.

6. CHANGES BEFORE DEPARTURE

Minor Changes

The Organizer may make minor adjustments (e.g., supplier substitutions) with prior notice.

Significant Changes

If major elements of the package are altered:

• The Traveler may accept the changes or cancel without penalty
• A replacement package may be offered

If the revised package is of lower value, the Traveler is entitled to a price reduction.

Refunds are issued within 14 days where applicable.

7. TRANSFER OF THE PACKAGE

The Traveler may transfer the booking to another person up to 7 days before departure, provided all conditions are met.

Both the original and new Traveler are jointly responsible for any outstanding costs and transfer-related expenses.

8. CANCELLATION BEFORE DEPARTURE

The Traveler may cancel at any time before departure, subject to applicable fees based on timing and incurred costs.

In cases of extraordinary circumstances (e.g., serious safety issues at destination), the Traveler may cancel without penalty and receive a full refund.

The Organizer may cancel the package due to force majeure or insufficient participation, in which case a full refund will be provided.

Refunds required by applicable law will be processed within 14 days. A voucher may be offered instead of cash only where permitted by law and expressly accepted by the Traveler.

9. CHANGES AFTER DEPARTURE

If a significant portion of the services cannot be delivered:

• The Organizer will provide suitable alternatives at no extra cost
• If alternatives are of lower value, a refund will be issued

If no acceptable solution is possible, the Organizer will arrange return transport and compensate for unused services.

10. TRAVELER RESPONSIBILITIES

The Traveler must:

• Ensure possession of valid travel documents (passport, visas, certificates)
• Verify health and entry requirements prior to departure
• Follow local laws and safety regulations
• Act responsibly and comply with instructions provided

Failure to comply may result in liability for damages or inability to travel, for which the Organizer is not responsible.

11. INDEPENDENT TRANSPORTATION, CRUISE CHANGES & MISSED SERVICES

Unless expressly identified as included in the contracted package, the Organizer is not responsible for transportation arranged independently by the Traveler, a travel advisor, cruise line, airline, or other third party, including flights, cruises, ferries, trains, and other transportation.

If the Traveler cannot attend or use a contracted service because of a delayed, canceled, diverted, or rescheduled flight; a missed connection; a cruise ship’s late arrival, itinerary change, skipped port, inability to dock or tender, or refusal or inability to permit disembarkation; or another disruption affecting transportation not included in the contracted package, the affected service will be treated as a missed service or late cancellation.

Subject to mandatory consumer-protection law, no refund is due for a service that remained available as contracted but could not be used because the Traveler did not arrive or could not attend. This includes private guides, drivers, shore excursions, transfers, admission tickets, hotel accommodation, restaurant reservations, and other prepaid services.

If a supplier refunds an amount or permits cancellation without charge, the Organizer will pass on the amount actually recovered, less reasonable and documented administrative or processing costs. The Organizer is not required to refund amounts retained by suppliers or costs reasonably incurred in preparing or providing the affected service.

At the Traveler’s request, the Organizer will make reasonable efforts to reschedule an affected service. Rescheduling is subject to availability, supplier approval, operational feasibility, and any additional charges, which are payable by the Traveler.

The Traveler is responsible for allowing sufficient time between independently arranged transportation and contracted services and is strongly advised to obtain insurance covering flight delays, cancellations, missed connections, cruise itinerary changes, missed port calls, trip interruption, and unused prepaid arrangements.

Nothing in this section excludes or limits any right or remedy that cannot lawfully be waived under applicable Spanish or European Union consumer-protection law.

12. HOTEL NO-SHOWS AND DELAYED ARRIVAL

If the Traveler fails to arrive for reserved accommodation because of delayed, canceled, or otherwise disrupted independently arranged transportation, the accommodation provider’s cancellation and no-show terms apply. Unused nights are nonrefundable to the extent charged or retained by the accommodation provider, subject to mandatory law.

The Traveler must notify the Organizer promptly of a delayed arrival. The Organizer will make reasonable efforts to preserve the reservation and avoid cancellation of later nights but cannot guarantee that the accommodation provider will do so. Any refund is limited to amounts actually recovered from the provider, less reasonable and documented administrative or processing costs.

13. ORGANIZER RESPONSIBILITIES & ASSISTANCE

13.1 Responsibility

The Organizer is responsible for delivering all services included in the travel package, even when these are provided by third parties or partners.

However, the Organizer is not responsible if issues are caused by:

• The Traveler’s actions (including independent activities)
• Unforeseeable actions of third parties
• Events outside the contract
• Force majeure or circumstances beyond reasonable control

13.2 Reporting Issues

The Traveler must report any problems during the trip as soon as possible, and no later than 24 hours after noticing them.

13.3 Fixing Problems

If a service is not delivered as agreed, the Organizer will fix the issue unless it is impossible or unreasonable.

If not resolved, the Traveler may request:

• A price reduction, or
• Compensation

13.4 Self-Resolution

If the Organizer does not resolve the issue in a reasonable time, the Traveler may fix it themselves and request reimbursement for reasonable, documented costs.

13.5 Major Issues

If a serious problem is not resolved:

• The Traveler may cancel the contract immediately without penalties
• The Traveler may request a refund and/or compensation
• If transport was included, return travel will be arranged at no extra cost

13.6 Alternative Services

If a major part of the trip cannot be provided, the Organizer will offer alternative services of equal or higher quality at no extra cost where possible.

13.7 Rejecting Alternatives

The Traveler may reject alternatives only if:

• They are not comparable, or
• The price reduction is insufficient

13.8 If No Solution Exists

If no suitable alternative is available, the Traveler is entitled to a price reduction.

13.9 Booking Errors

The Organizer is responsible for booking system errors caused by them, but not for:

• Traveler mistakes
• Extraordinary or unavoidable circumstances

13.10 Assistance

If the Traveler is in difficulty, the Organizer will provide help, including:

• Information on medical services
• Contact with authorities or consulates
• Help with communication and alternative arrangements

13.11 Assistance Costs

If the issue was caused by the Traveler, the Organizer may charge reasonable costs for assistance.

14. PRICE REDUCTIONS & COMPENSATION

14.1 Price Reduction

The Traveler is entitled to a price reduction for any period where services were not properly delivered, unless the issue was caused by:

• The Traveler
• Force majeure
• Unavoidable events

14.2 Compensation

The Traveler may receive compensation for damages caused by service failures, unless the issue was caused by:

• The Traveler
• A third party unrelated to the services
• Extraordinary circumstances

14.3 Legal Limits

Compensation may be limited according to international laws and conventions.

14.4 Compensation Cap

Except in cases of injury or negligence, compensation will not exceed three times the total package price.

15. COMPLAINTS

15.1 During the Trip

Problems must be reported immediately to allow the Organizer to fix them.

Failure to report may reduce or eliminate compensation.

15.2 After the Trip

Complaints must be submitted within 10 working days after returning home, using a method that confirms receipt.

16. INSURANCE

The Organizer recommends that Travelers purchase insurance covering:

• Medical expenses
• Cancellation
• Repatriation

Any claims must be made directly with the insurance provider.

17. DISPUTE RESOLUTION

If disputes arise, the Organizer may offer alternative dispute resolution methods, which will be explained on their website or in writing.

18. REFUNDS BY VOUCHER

Where permitted by applicable law and expressly accepted by the Traveler, a refund may be issued as a voucher instead of cash. The Traveler is not required to accept a voucher where mandatory law provides a right to a monetary refund. Any accepted voucher:

• Can be used for future services
• Are valid for up to 12 months from the initial date of travel

19. SINGLE SERVICES

If only one service is booked (e.g., hotel only or transport only):

• EU package travel protections do not apply

PRIVACY

Personal data is required to process bookings and will be handled according to applicable laws.

Data may be shared with:

• Authorities
• Service providers (hotels, airlines, etc.)
• Insurance companies
• Administrative partners

Travelers have the right to:

• Access, correct, or delete their data
• Object to processing
• File complaints

For full details, see the Privacy Policy on the website.

TRAVELER RESPONSIBILITIES & RULES

• Travelers must provide accurate information
• The Organizer may reject bookings if services are unavailable or incorrect
• Bookings cannot be resold without permission

During the Trip:

Travelers must:

• Arrive on time (at least 5 minutes early)
• Follow instructions from guides and staff
• Respect other travelers
• Follow local rules and dress codes
• Be physically able to participate

Important Conditions:

• No refunds for missed services due to lateness
• Extra costs may apply for delays or changes
• Tickets may not be rescheduled if missed
• Inappropriate behavior may result in removal without refund
• The Organizer is not responsible for lost or stolen belongings
• Travelers participate at their own risk

Liability:

• The Organizer is not responsible for indirect losses (e.g., lost income)
• Not responsible for illness, injury, or death related to the Traveler’s condition
• Travel insurance is the Traveler’s responsibility

Photos:

The Organizer may take photos during tours and use them for marketing purposes.